Customer Support
Contact Us
Need help with an emergency lighting battery, order, return or compatibility question? Send us the details and we’ll point you in the right direction.
How can we help?
For general enquiries, order queries or trade support, email us using the address below.
Email us
[email protected]
We aim to respond as quickly as possible during working hours. If your enquiry relates to a specific battery, please include any part numbers, photos, fitting details or order references you have.
Best route for your enquiry
- Battery identification Use our Find My Battery page if you need help identifying a replacement from photos.
- Order or delivery query Email us with your order number or delivery postcode.
- Returns or faults Email us before sending anything back so we can confirm the correct process.
- Trade or project support Send quantities, part numbers and any required timescales.